Shipping and Returns

CUSTOMER CARE

For general information or inquiries concerning your order please contact us at: support@maxx4.com

If you receive, damaged goods and you need to return it, please contact our customer service via email: support@maxx4.com to get a RMA number, in order to send the package back to us. We will be happy to help you.

Remind any package returned to our office in Spain, which does not have a RMA number outside on the package will not be accepted.

Any package returned to us on demand, will not, be accepted.

In case, that we will send new goods for you, the package, will ship, from our warehouse after we have received your goods and inspected these.

Be aware that you have 14 days money back guarantee, from day of receipt. As long as the seal on the product is not broken. Just contact our customer service for a RMA number.

As soon, we receive your goods. We will return your money.

Be aware that if bought merchandise, and you have been using it. We will have to evaluate the value of the goods. Before payment, will be, made.

All transport cost is paid by the customer.

RETURNS – FAQ

Do you provide International delivery?

We ship all over EU. + Turkey

How do I return an item?

It is easy.

Just contact our customer service via email and we will be glad to help you.

What is your returns policy?

You can send back the things you did buy, within 14 days of receipt, and we will pay you back the money back for your items, no questions asked.

The customer pays for the package and posting.

Remind that for safety reasons. You cannot return CBD products if the seal has been broken.

Customized products such as business cards and merchandise. Cannot be returned.

​How do I track my order?

We will send you an email with a link to your track and trace number.

How can I contact your couriers?

Please contact our customer service on email. We will provide you with the correct telephone number for the courier of your country.

We use GLS or Correos de España for all distribution.

What are your delivery options?

We ship the items within 24 hours, customized items normally within 72 hours.

All packages will be shipped with GLS or Correos de España

Be aware that, GLS sometimes uses sub-contractors to deliver the goods.

​CUSTOMS

Be aware, that in some countries, the products are not legal. For oral intake. Therefore, the products will be sold, as massage oil and herbal bath tea.

Check your local customs office before purchase. Maxx4 is not responsible for products that is been confiscated in the customs.